Benefits Customer Service Analyst Job at Western & Southern Financial Group, Cincinnati, OH

UUs0WW1vaUoyeS9mTW54bWhHYWM2WllNV2c9PQ==
  • Western & Southern Financial Group
  • Cincinnati, OH

Job Description

Join Western & Southern – Somewhere You Want to Be

At Western & Southern, is somewhere to grow, lead, win and do good for others. Our supportive culture, continuous learning opportunities and connection to our local communities make our company the ideal place for a career. For more than 135 years, our long-term success is fueled by a deep commitment to customer service and our community.

Recognized again as one of the top 100 companies by the American Opportunity Index (AOI) for our commitment to career growth and employee development. We are dedicated to creating opportunities for our associates to grow and succeed. We take pride in our award-winning talent development team and our recognition as a Top 10 Military Friendly Employer and Top Spouse Employer.

Our Culture: Excellence and Collaboration

Western & Southern is built on a culture of integrity, top-notch performance, teamwork and collaboration. We’re committed to hiring and developing professionals who strive for excellence, demonstrate strong ethics and make fact-based decisions. Our associates are empowered to chase their career dreams while being supported every step of the way.

A Day in the Life of a Benefits Analyst

As a Benefits Analyst, you will answer inquiries primarily through telephone communications with a high level of quality customer service. Prepare pre-notification documentation for medical procedures and various prescription drugs. Maintain benefit eligibility information for associates and retirees in multiple systems. Previous benefits and call center experience preferred.

Key Tools & Technologies You’ll Work With :

  • Administers the Open Enrollment process involving communication with all Home Office and Field associates as well as all retirees to maintain or change their benefits for the upcoming plan year.
  • Creates and maintains benefit information for each associate, retiree and eligible family members in multiple systems used in the Benefits Department. Records must be updated timely and accurately to ensure payroll deductions are correct and medical/dental claims are processed correctly.
  • Obtains medical information from associates, hospitals and doctors for pre-existing, outpatient/inpatient preauthorization reviews, second opinion determinations and concurrent reviews for inpatient admissions. Creates and updates nurse record screen on the benefits claim system including all medical information obtained from the member, hospital and physician offices.

Premier Benefits to Support YOU

We offer a comprehensive benefits package, including:

  • Medical, dental, vision, and life insurance.
  • 401(k) savings plan with pension options.
  • Paid time off increasing with tenure.
  • Tuition reimbursement and individualized career development plans.
  • Parental leave and maternity leave with a 4-week transition back to work.
  • Access to on-site amenities like a fitness center, cafeteria and more.
  • Extensive employee discount program.

Western & Southern is not just a place to work—it’s somewhere to grow, lead, win and make a difference in your career and community. Learn more at

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to Commute:

  • Cincinnati, OH 45202 (Required)

Work Location: In person

Job Tags

Full time, Local area, Home office, Shift work, Day shift, Monday to Friday,

Similar Jobs

TBG | The Bachrach Group

Recruitment Assistant Job at TBG | The Bachrach Group

 ...looking for a Recruiting Assistant to join our team and help us find top talent! No experience is neededwell provide all the training you need to...  ...re ready to start an exciting journey in recruitment, we want to hear from you! Apply today and take the first step toward... 

Greene Resources

Residential HVAC Installer Job at Greene Resources

 ...Please Note: We are only accepting applicants from North Carolina. Position: Residential HVAC Installer Location: Raleigh, NC Pay: $80 to $90k/year Experience: 2 + years of service experience, or a combination of education and experience Education:... 

ADMAR SUPPLY CO INC

Local CDL - A Driver Job at ADMAR SUPPLY CO INC

 ...neat and always presenting a professional demeanor Possess a strong Safety attitude Practical Mechanical background Clean drivers license Equipment operating experience Understand Admar contracts and customer needs Experience/Education: ~3 to 5 years... 

Gulfstream Strategic Placements

HVAC Applied Systems Technician Job at Gulfstream Strategic Placements

 ...Job Title: HVAC Applied Systems Technician Location: Fresno, CA Job Summary We seek a highly skilled and motivated HVAC...  ...safety-conscious, and capable of delivering top-tier service to commercial and industrial clients. Key Responsibilities Chiller... 

Ultimate Staffing

CSR/Researcher-730- Bilingual Job at Ultimate Staffing

Candidates must possess strong computer skills, excellent communication abilities, and a friendly demeanor. They may also be assigned special projects by their manager. We are looking for an individual with a proactive attitude, strong organizational skills, and the ability...