Job Description
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
The Customer Service Representative plays a critical role in the day-to-day operations of AlphaGraphics as well as acting as a trusted advisor to our valued clients. Our companys success depends on our ability to meet our clients challenges head-on, then solve them quickly and professionally. This is a full-time position with benefits.
About the Company AlphaGraphics is the leading provider of Print, Signs, Banners, Design Services, Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Westford, MA community for over 30 years.
Position Summary The Customer Service Representative is responsible for evaluating client product needs, selling appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction.
Primary Responsibilities: Client Consultation Work with the existing customer base and walk in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.
Assist customers with the printing, scanning and reproduction of architectural/engineering drawings and other copy services requiring short turnarounds.
Product Estimation Provide product estimates for clients after consultation
Coordinate delivery / production of products with production or outside vendors as appropriate
Manage client expectations, schedules, and prices as needed
Prepare accurate invoices following established process guidelines
Administrative Update and manage customer account notes and information
Manage customer invoicing
Manage register/cash and payments
Generate daily and monthly closeout reports
Fulfill shipping orders via UPS and FedEx
Maintain organization of customer files & digital/physical workspace.
Communication As the customers advocate, communicate needs within the company to insure excellent customer service and product quality
Promptly advise supervisor of any potential client issues which might require assistance or attention
Qualifications
The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
Additional Requirements High School Diploma or equivalent
Experience with Microsoft Office
Experience in sales and customer service within a fast-paced environment
Team member with collaborative style who knows how to foster success in others
Capable of juggling multiple priorities and operating with a calm sense of urgency
Positive can do attitude (this is critical!)
Additional Skills and Abilities -- Desired (Advantageous, but not required): College degree
Familiarity with current print and copy technology (highly desirable)
Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements:
Drivers license and access to vehicle
Ability to lift 40 lbs
Job Tags
Full time,