Support Desk Associate Job at Talentoma, Washington DC

UmFFWms0bUkyQy9jUDNsdmptdVk1NThKV3c9PQ==
  • Talentoma
  • Washington DC

Job Description

Job Title: Remote Support Desk Associate

Hourly Pay: $23 – $30/hour

Summary:

We’re looking for friendly, tech-savvy Support Desk Associates to join our growing remote team. In this role, you'll play a key part in helping customers resolve technical issues, navigate our systems, and feel confident using our services. Whether you're just starting out or looking to expand your skill set, this role offers flexibility, comprehensive training, and a positive, collaborative team environment. You'll gain valuable experience in customer support, technical troubleshooting, and communication, all from the comfort of your home.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, or email
  • Troubleshoot basic technical issues, offering step-by-step guidance in a friendly and patient manner
  • Log and update support cases accurately in our internal ticketing system
  • Escalate complex issues to appropriate departments while ensuring a smooth handoff
  • Stay informed about product updates, new features, and changes to support procedures
  • Follow standard protocols to maintain high levels of customer satisfaction

Qualifications:

  • Strong communication and problem-solving skills
  • Basic understanding of computer systems and troubleshooting steps
  • Self-motivated and able to manage tasks independently in a remote environment
  • Comfortable using CRM systems or support ticket platforms
  • Reliable internet connection and quiet home workspace
  • No prior technical experience required—customer service experience is a plus

Perks & Benefits:

  • 100% remote with flexible scheduling
  • Hourly pay: $23 – $30 based on experience
  • Paid training with comprehensive support resources
  • Opportunities for advancement and long-term career growth
  • Supportive, team-oriented culture with regular check-ins and mentorship

Job Tags

Hourly pay, Remote job, Flexible hours,

Similar Jobs

US Tech Solutions

Visual Merchandiser Job at US Tech Solutions

 ...Job Title: Site Merchandiser II/Visual Merchandiser Location: Seattle, WA Duration: 3 Months contract Pay Rate: $35.00-$40.00/hr on W2 without benefits Description : We are seeking a bright, enthusiastic, hard-working Site Merchandiser to join our fun team... 

PwC

Oracle Cloud Tech Lead - Senior Associate Job at PwC

 ...values-driven leader at every level. To help us achieve this we have...  ...feedback and reflection to develop self awareness, personal strengths...  ...intend to hire experienced or entry level job seekers who will...  ...benefits at a glance, please visit the following link: \#LI-Remote

Akelius Residential Property AB

Maintenance Technician Job at Akelius Residential Property AB

 ...maintenance technician Are you looking for a career opportunity within a global, growing real estate company? Then you might be...  ...maintenance in all assigned units biannually clean and maintain grounds, including common areas remove snow near property entrance,... 

Randstad Professional Belgium

Business Support Officer Job at Randstad Professional Belgium

 ...Business Support Officer We are currently recruiting a Business Support Officer to deliver services to our client in the pharmaceutical...  .... A dynamic and collaborative work environment in an international context. Opportunities for professional development and career... 

Great American Restaurants

Sous Chef Job at Great American Restaurants

 ...results in hospitality and operations 3 weeks Paid Time Off (PTO) plus 2 four-day work weeks per year Enjoy Thanksgiving and Christmas off Medical, Vision, and Dental Insurance 401(K) with generous employer match Dining Card Gym & Educational...