The Bilingual Virtual Clinical Educator provides virtual educational and emotional support to patients and caregivers navigating their diagnosis and treatment journey, primarily for a leading biotechnology company. This role involves inbound and outbound communication, medication adherence support, and data collection while maintaining high-quality customer service and adherence to approved materials and protocols. The position requires a current US RN license, fluency in Spanish, healthcare experience, and strong communication and organizational skills.
Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions.
We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients / caregivers as they navigate their diagnosis and treatment journey.
This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day.
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
Competitive environment with company wide recognition, contests, and coveted awards
Exceptional co llaborative culture
Recognized as a Top Workplace USA 2021
Awarded a “Great Place to Work” award in 2022 , 2023 & 2025
Fortune Best Workplaces in Biopharma 2022 , 2023&2025
What will you be doing ?
To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends.
Collecting demographic data and disposition for reimbursement services and literature fulfillment
To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable
To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
To attend and complete all training courses and related competency assessments that Inizio requires , to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
To constantly consider new and innovative approaches that potentially develop new partnership opportunities
Complete all required administrative responsibilities in a timely manner . Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required .
Perform other duties as requested
What do you need for this position ?
Current US healthcare professional license: RN
Must be fluent in Spanish (Written&Oral)
Associates Degree /Bachelors/BSN
Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers , people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if /We do the right thing , and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at:
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
bilingual clinical educator, virtual healthcare support, patient education, medication adherence, biotechnology support, telephonic patient support, Spanish healthcare communication, RN licensed nurse, neurology patient care, virtual call center
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