OMEGA Luxury Timepieces - eBoutique Chat Operator (Corporate Office) Job at The Swatch Group (U.S.) Inc., United States

UjY4YWw0eUkzU0hhTUgxaGdtU2Y1cFlLWEE9PQ==
  • The Swatch Group (U.S.) Inc.
  • United States

Job Description

The company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.

Job description

The eBoutique Chat Operator will support both business and operational functions of the eCommerce department. This person will be a self-starter with strong intuition, organization and accountability. Supporting the US market, this person will be responsible for coordinating and assisting the teams in the eCommerce experience, including Customer Service and Fulfillment. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.

Profile

• Provide world class luxury customer service experience to all clients
• Main point of contact for customers- primarily responding to customer inquiries via online chat, email, and phone calls.
• Maintain accurate records of customer interactions and transactions. Identify and escalate complex issues to senior representatives or supervisors.
• Held accountable for major service performance indicators- including response time, sales per hour, resolution acceptance etc.
• Collecting and analyzing customer feedback
• Responsible for upgrading shipping for select clients
• Resolve all assigned customer issues
• Assist in customer clienteling
• Communicate cross functionally with other teams in company

Ad Hoc Reporting on key website metrics as it pertains to phone calls, reasons why called etc.
• Coordinating daily fulfillment with distribution center
• Ad hoc shipment of client gifts
• Administrative work as necessary
• Hybrid Schedule: Monday-Wednesday In-Office 1pm-9pm; Saturday + Sunday 9am-6pm Work From Home

Professional requirements

Skills:

• Detailed Oriented and Organized

• Knowledge of luxury brands and items

• Entrepreneurial sense and able to keep up in fast paced environment

• Able to meet deadlines

• Excellent written and verbal communication

Requirements/Qualifications:

• BS/BA preferred, but not required

• Attention to detail and ability to do thorough QA in timely manner

• Understanding of E-commerce/digital space and a passion for online shopping and new technologies.

• Good communication skills, both written and oral.

• Proven multi-tasker that can manage several projects at once under tight deadlines and accommodate rapid changes.

• An entrepreneurial spirit with the operational skills to ensure self-directed projects and ideas are seen through to execution.

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

  • Excellent health, dental and vision insurance ( employee and dependents are eligible 1 st of the month following 30 days; generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
  • Company paid life insurance and Long Term Disability
  • 18 PTO days per year, 23 PTO after 5 years
  • 7 days per year extended paid time for medical, parental and military leave
  • Holiday pay
  • Voluntary FSA, STD, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Transitchek Program – Save money on commuting to work and/or parking with up to $270 pre-tax dollars per month
  • Internal transfer and growth potential
  • $500 Employee Referral Bonuses
  • Free parking (if applicable)

#SGUSC

Job Tags

Hourly pay, Holiday work, Local area, Immediate start, Work from home, Weekend work, Sunday, Day shift, Saturday,

Similar Jobs

SeekTeachers

Art Teacher Job at SeekTeachers

 ...SeekTeachers is currently seeking for an experienced and committed Art Teacher to join our client in Suzhou, China. The position is to...  ...Drawing on the best practices of both British and International education, the school offers a curriculum based on the ENC up to IGCSE and... 

BD (Becton, Dickinson and Company)

Senior Staff Software Engineer (Remote) Job at BD (Becton, Dickinson and Company)

 ...Responsibilities**+ Perform software design and implementation, following...  ...with minimal guidance+ Develop cohesive interpersonal...  ...flexibility and work-life balance. Remote or field-based positions will...  ...' progress, ranging from entry level to experts in their field, and... 

north florida medical center

Medical Spanish/Portuguese Interpreter Job at north florida medical center

 ...Job Description Job Description Seeking a Spanish Interpreter for our medical facility. Area: Jacksonville Responsibilities: - Provide interpretation services for patients and healthcare providers in medical settings. - Facilitate effective communication... 

Headway

LCP (Virtual) Job at Headway

 ...clients you see through Headway, so that you can set the hours that work for you. Grow your caseload by providing marketing support and...  ...patients in-person or remotely via telehealth while working from home. We accept the following licenses on a state by state basis:... 

Vest Residential

Senior Vice President, Property Management Job at Vest Residential

 ...Position Title: Senior Vice President, Property Management Reports To: COO FLSA Status: Exempt About VEST Residential: VEST Residential is a fast-paced organization that is searching for motivated and dedicated team members who want to play an integral part...